Privacy Policy

Complaints Policy​

At EJV Estates LTD, our aim is to provide exceptional service to our clients and ensure your satisfaction. If you feel that we have not met this standard and wish to make a complaint, we ask that you first contact the person who has been your point of contact and explain your concerns regarding the service you have received.

If you remain dissatisfied with how your complaint has been handled, please outline your complaint via email to:

info@ejvestates.co.uk

To help us resolve your complaint effectively, please include the following information and any supporting evidence, if applicable:

• An outline of your complaint explaining why you believe we have fallen short of our usual high standards.
• What you would like us to do to resolve the issue.
• The names of the individuals involved and any relevant documents.

Upon receiving your complaint, we will thoroughly investigate the issues raised and respond accordingly.

Timeframes for addressing complaints are as follows:

• You will receive an acknowledgment of your complaint within 3 working days.
• A full response will be provided within 10 working days of the acknowledgment.
• If we are unable to resolve the matter within this timeframe, we will explain the reasons and provide an estimate for when a full response can be expected.
• After our final written response, we may consider the complaint closed. If deemed closed, we reserve the right not to enter into further correspondence.

We are members of the Property Redress Scheme (PRS026040). If you remain unhappy with our response and have exhausted our complaints procedure, you may contact the Property Redress Scheme for further investigation. To proceed, you must first:

• Make an official written complaint to us.
• Wait at least 8 weeks for our response.
• Not exceed 6 months from our last communication regarding this complaint.

The Property Redress Scheme is a government-approved organization that resolves disputes between members and consumers. It is free for complainants to use, and more information on how to resolve complaints can be found on their website.

To make a complaint to the Property Redress Scheme, please contact them directly or visit their website to complete a Complaints Form. Their contact details are:

W: www.theprs.co.uk

E: info@theprs.co.uk

T: 0333 321 9418

Post:
The Property Redress Scheme
Premiere House, 1st Floor
Elstree Way, Borehamwood
Hertfordshire, WD6 1JH

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ejvestates.co.uk.

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information."

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• Log files track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels are electronic files used to record information about how you browse the site.
• Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information."

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you.
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimize our site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at

info@ejvestates.co.uk